Accessibility Statement
Last updated: August 1, 2025
At Hotelya, we are committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.
Our Commitment
Keyboard Navigation
All functionality available via keyboard, with visible focus indicators
Screen Reader Compatible
Proper ARIA labels and semantic HTML for screen reader users
Text Alternatives
Descriptive alt text for images and transcripts for multimedia
Color Contrast
Minimum 4.5:1 contrast ratio for normal text (WCAG AA standard)
Resizable Text
Text can be zoomed to 200% without loss of functionality
Consistent Navigation
Predictable structure and labeling across all pages
Conformance Status
We aim to meet WCAG 2.1 Level AA standards. Our website is partially conformant, meaning some content may not fully conform to the accessibility standard.
Known Limitations
- Third-party booking widgets may have limited accessibility
- Some older PDF documents may not be fully accessible
- Map interfaces may present challenges for keyboard users
Ongoing Efforts
- Monthly accessibility audits
- Regular staff training
- User testing with people with disabilities
Feedback Process
We welcome your feedback on the accessibility of our website. Please let us know if you encounter barriers:
- Email: accessibility@hotelya.com
- Phone: +1 (800) 555-ACCESS
- Feedback form on our website
We try to respond to feedback within 2 business days.
Alternative Arrangements
If you're unable to access any content, we'll work with you to provide the information:
- Phone support for bookings
- Text-based alternatives for visual content
- Assistance with navigation
Technical Specifications
Our accessibility efforts rely on HTML5, WAI-ARIA, CSS and JavaScript technologies. We recommend using the latest versions of assistive technologies and web browsers.
This statement was last reviewed on August 1, 2025. We regularly update our accessibility practices as standards evolve.