Cancellation Policy
Most bookings can be canceled free of charge within 24 hours. Review specific hotel cancellation rules during checkout or in your booking confirmation.
Standard Cancellation
Free cancellation up to 24-48 hours before check-in (varies by property). No penalty if canceled within timeframe.
Non-Refundable Rates
Special discounted rates typically don't qualify for refunds. Consider travel insurance for flexibility.
Late Cancellations
Cancellations after deadline may incur 1 night charge plus tax. Some properties have stricter policies.
No-Shows
Failure to arrive without cancellation results in full stay charge. Always contact us if delayed.
Group Bookings
Different policies apply for 5+ rooms. May require 30+ days notice for full refund.
Special Circumstances
Weather events, illness, or emergencies may qualify for exceptions with documentation.
Need to Cancel?
Online Cancellation
- Log in to your account
- Go to ‘My Bookings’
- Select reservation
- Follow cancellation prompts
Contact Support
- Phone: +1 (800) 555-CANCEL
- Email: cancellations@hotelya.com
- Live Chat: Available 24/7
For same-day cancellations, we recommend calling for immediate processing.
💡 Travel Protection Tip
Consider adding FlexRate Protection during your next booking for free cancellations up to 24 hours before check-in, even on non-refundable rates.