Help Center
Find answers to common questions about booking, payments, cancellations, and account management.
Frequently Asked Questions
How do I modify or cancel my reservation?
You can modify or cancel your reservation through your account dashboard or by contacting our support team at least 48 hours before check-in. Some reservations may have different cancellation policies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and in some locations, Google Pay and Apple Pay. Payment is processed securely at the time of booking.
How do I contact customer support?
Our support team is available 24/7 via live chat on our website, by email at support@hotelya.com, or by phone at +1 (800) 555-1234. Average response time is under 15 minutes.