Privacy Policy
Last updated: August 1, 2025
We are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under GDPR, CCPA, and other privacy regulations.
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Data We Collect
- Contact information (name, email, phone)
- Payment details (processed securely via PCI-compliant services)
- Booking history and preferences
- Device and browser information
- Location data (with your permission)
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How We Use Data
- Process reservations and payments
- Personalize your experience
- Improve our services
- Send booking confirmations and updates
- Prevent fraud and ensure security
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Data Sharing
- With hotels and service providers to fulfill bookings
- Payment processors to complete transactions
- Legal authorities when required by law
- Third-party analytics (anonymized where possible)
- Marketing partners (with your consent)
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Your Rights
- Access your personal data
- Request correction of inaccurate data
- Delete your data (subject to legal requirements)
- Object to certain processing
- Withdraw consent for marketing
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Security Measures
- SSL encryption for all data transfers
- Regular security audits
- Limited employee access to sensitive data
- Secure payment processing
- Data minimization principles
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Cookies & Tracking
- Essential cookies for website functionality
- Analytics cookies to improve our services
- Marketing cookies (opt-in required)
- Browser controls to manage preferences
- Do Not Track browser setting support
Exercising Your Rights
Data Requests
Submit requests regarding your personal data through our online portal or by contacting our Data Protection Officer.
Contact Information
- Email: privacy@hotelya.com
- Phone: +1 (800) 555-PRIV
- Mail: Data Protection Officer, 123 Privacy Lane, San Francisco, CA 94107
Additional Information
We may update this policy periodically. Significant changes will be notified through email or website notices. Continued use of our services constitutes acceptance of the updated policy.
For questions about this policy or our privacy practices, please contact us using the information above.