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Terms & Conditions

Last updated: August 1, 2025

Please read these terms carefully before using the Hotelya platform. By accessing or using our services, you agree to be bound by these terms and our Privacy Policy.

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Account Responsibility

You're responsible for maintaining confidentiality of your account credentials and all activities under your account. Notify us immediately of any unauthorized use.

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Booking Policies

All reservations are subject to availability and hotel confirmation. Prices may change until booking is confirmed. Special requests aren't guaranteed.

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Payment Terms

Full payment may be required at booking or check-in as specified. We accept major credit cards and may pre-authorize your card before arrival.

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Cancellations

Standard cancellations must be made within property-specific deadlines. Non-refundable bookings can't be canceled without penalty. See our Cancellation Policy for details.

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User Conduct

You agree not to use our services for unlawful purposes or to transmit harmful content. We reserve the right to terminate accounts for violations.

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Intellectual Property

All website content, logos, and software are our property or licensed to us. Unauthorized use is prohibited without express written permission.

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Limitation of Liability

We're not liable for indirect damages from service use. Our maximum liability is limited to the total booking value. Hotels are independent service providers.

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Dispute Resolution

Disputes will first attempt resolution through negotiation. If unresolved, disputes will be settled through binding arbitration in San Francisco, CA.

Important Legal Notices

Governing Law

These terms are governed by California law without regard to conflict of law principles.

Changes to Terms

We may modify these terms at any time. Continued use after changes constitutes acceptance.

Contact Information

For questions about these Terms & Conditions, please contact us at: